“If There’s Anything That I Need To Do, I Could Call And Talk To Them.”

One problem many small business owners face is that technology is not their expertise.

They’re busy doing other things (like running their own business).

But to run their business, they still rely on their technology.

That certainly was the case for Diana Kennon.

She’s been a CPA based in the Ohio Valley for a long time.

And when she decided to branch out on her own and create her new business Kennon & Associates, she came to us to help her take care of her technology.

She’s Too Busy To Worry About Technology

Technology is important for Diana’s business. She relies on all kinds of software to make her business reliable and productive.

But technology is NOT her expertise.

In fact – she only started using Google recently.

It’s not that she couldn’t master her technology if she wanted to. She’s a smart professional, who could figure it out in a heartbeat.

But she’s just very busy.

As she says: “Computers are not my expertise. Programming, software, and even the basic things are not something that I have the time to deal with. It’s not that I think that I couldn’t deal with it, it’s just that I’m a CPA –  I’ve got tax law to learn, I’ve got clients to deal with”

Technology is confusing. And she just wants a solution that works for her.

“I Had No Idea What Technology Was Even Available”

When Diana branched out on her own and started her own business, this became a problem.

She wanted to set up the technology necessary for her to do her work, but didn’t know where to start.

She had a VAGUE idea of the technology needed, but couldn’t figure out the specific solutions that were right for her.

“I was facing the problem of setting up an IP-system – and what that was going to entail. What did I need, what did I not need? I knew the types of software that I wanted to use, but I had no idea what kind of hardware of interconnecting equipment I needed. I had no idea about what was even available!”

This was a problem she had ran into before.

In the past, she was never comfortable that her systems were in a great shape. When she reached out for technical support, she always felt like she was just being helped partially.

She was never 100% sure that what needed to happen actually happened.

And when talking to her own clients, she noticed that many of them had the same problems.

She had enough of that.

Technology problems were the LAST thing she wanted to deal with when she was just starting her new company.

She was looking for a complete solution that would solve this problems once and for all – so she would never have to worry about this anymore

That’s when she reached out to us.

“My Favorite Thing Is That They Make Me Feel So Comfortable”

We helped Diana figure out what technology was right for her.

We figured out what tools she wanted and needed to run her business. And then we created the systems she was looking for.

That was a massive relief.

“Before I started working with Digital Data Communications, I truly was in a situation of where I was ignorant of what I needed. I knew I needed a system, but didn’t know what that would involve.”

Now, whenever Diana has a technology issue, she can just call us, and we’ll be right there.

“If I need service,  it’s 20 minutes, and they react to whatever we ask. That is definitely a huge improvement and huge benefit to the service.”

Plus, she can ask us questions, too.

“I do feel like that if there’s anything that I needed to do, I could call and talk to them. I might be stupid or ask stupid questions, but they’re not gonna treat me like I’m stupid.

There’s never an air of superiority or arrogance. They’re always there to help me.

I’ve never been disrespected and I know I’ve called for stupid questions. My favorite thing I guess is that they make me feel so comfortable.”

Her Data Is Safe And Secure

One of the biggest concerns Diana had when she started for herself was how she was going to handle the security side of the data she has.

As a CPA, she has a lot of important and sensitive data from her customers. It was important that this didn’t fall in the wrong hands (or it could hurt her customers, and damage her reputation).

“I was very concerned about the social security numbers, bank accounts, hacking – any of that.”

Worrying about this would keep her up at nights.

We helped her make her systems secure.

Now, all her data is safe and protected, and nobody can get access to her systems unless they’re allowed to. And we always keep an eye on her systems to make sure they stay safe.

Diana says: “That’s the biggest thing that I feel like I don’t have to worry about anymore. I know for a fact that their team is monitoring what I do.

Recently, we had what appeared to be a possible break in. And when I emailed them, they called me back and immediately knew nobody was in my system. That was a MASSIVE relief to say the least.

You’ve really helped with solving that problem that I think all business that handle any kind of personal information have.”

She’s More Productive Than Ever Before

Now that her technology is taken care of, she’s noticing some other unexpected benefits, too.

Her old technology never felt like it was working effectively.

“I had to work within a system where every time I tried to do something, it wasn’t connected. It was a process where there was always an additional step. I remember being incredibly frustrated by having to do things that just didn’t have to work that way.”

Changing the systems she uses made her life a lot simpler. Her work experience is more smooth and productive than ever before.

“There are things that just FLOW now, that I don’t have to tell it yes or no, I don’t have to go an extra step. It was then that I realized how efficient I could be – simply with the right systems. Simply with everything being integrated – and it being integrated properly.”

“I Can Now Sleep At Night – I Don’t Worry About My Systems”

Changing her technology changed the way Diana does business.

It made her work experience hassle-free and a lot smoother. And it affected her personal life, too.

“I sleep at night. I don’t worry about my system. Even from a technical going down type of scenario. We get a lot of electrical surges here (my area is notorious for it). Those are not issues for me anymore.”

Letting us manage her technology freed up Diana’s time so she could focus on her business.

“Overall, I think their service has been really good for me.

It just made it very simple for me to have a network, to have things integrated, to have access to what I need to have access to without my thinking about it very much.

So I absolutely appreciate that.”

Interested in working with us? Get in touch.

“Everybody Makes More Money, Because Of The Services Digital Data Communications Provides”

One of our longtime customers is John Kutlenios.

He manages four businesses – three powersports dealers (xtrememg.com) and a KIA-dealership – all near Ohio.

John has witnessed our services change since he first started working with us (before 2007), and noticed the impact it had on his organization.

Now, his businesses have less downtime and are more productive. Because of that, they’re more efficient and profitable than ever before.

Plus, we saved his organization a lot of money in the process.

Here’s how this happened:

Their Technology Was Constantly Breaking Down.

The biggest problem John faced was that their technology was constantly breaking down.

“It seemed like we were always chasing our tail. There were breakdowns, to which DDC responded. But then there were breakdowns again, for which they had to respond again.”

It seemed like a never-ending cycle.

When something broke down, the staff would contact John, interrupting what he was doing. John would then pass the message along to us.

But he was running multiple businesses, with multiple machines at four different locations.

Whenever he got something fixed, something else would break down again. He used to waste so much time and productivity on fixing his broken technology.

It was a PAIN to deal with.

We helped John by putting together a program for him, and move his systems to his own private cloud.

The difference was HUGE.

“We Don’t Have Near The Issues We Used To Have.”

“The reality is, there’s just a whole lot less issues that need to be dealt with now. That’s the home run of it all,” John says.

And when issues do come up, they’re quickly dealt with.

They just give our support line a call, and we solve it as soon as possible.

As John says: “I’m not at all worried about technical problems, because I know that with the touch of a button, I have access to a group of people who can go ahead and take care of whatever happens.

The advantage of what DDC is offering us is basically 24/7 service. What we need, when we need it, they’re there for us. It could be a busy day, on a weekend or on a holiday, they’re open 7 days a week. If our system goes down (which happens significantly less now), we know how close they are.

Someone sends them a note, and within 30 seconds we’ve received a confirmation. That’s awesome.”

Viruses Were Threatening His Businesses

They also had a virus problem.

Some staff that worked in John’s companies was pretty young. They often used the company computers to visit websites for fun. Unfortunately, some of those websites installed viruses infecting his critical systems.

This was a BIG problem.

The entire company system got infected.

Important people in the organization couldn’t do their job, because their machines weren’t working properly! As a result, his company had a lot of downtime, trying to fix these issues.

We switched them over to the Managed Service Plan, where we manage their entire system remotely. We got rid of all the old viruses that infected their systems, and put tools in place to prevent it from happening again.

We installed quality anti-virus and anti-malware programs that protect their business from incoming threats.

Now, their business is safe and more reliable. They have less downtime and increased productivity, because their machines no longer get infected with viruses.

They Saved $32,000 In Upfront Expenses

When we first started working with John, he was planning to upgrade their machines which he had to do every few years.

They were about to buy a LOT of new hardware.

They were facing a $32,000 expense on machines, infrastructure and licences which they had to pay upfront – all at once.

We re-examined their systems and found a cheaper solution (that actually was better for them in the long run).

We helped them move their current systems and data to their own private cloud in a datacenter.

Because of that, they wouldn’t have to buy ANY new equipment at all!

This saved them $32,000 in immediate expenses.

They are now using state-of-the-art equipment – without costing them an arm and a leg.

They’re never faced with big unexpected expenses anymore. Instead they now have a fixed low monthly expense that they can plan for the future with and budget into their operating costs.

They Now Use The Latest Technology Solutions

John’s businesses are now up-to-date with cutting edge technology solutions that have made his life easier, and his businesses more productive.

Years ago, his companies had an email problem.

Often, they couldn’t access their emails – which was a big deal.

We discovered that the mail server they were using was old and located in a bad environment.

We helped them move their email over to Google Apps – which guaranteed they had access to their mail at all times. Plus, it saved them a lot of money, too.

At the time, hardly anyone was using Google Apps. They were some of the first local businesses adopting this new technology.

Now, many small businesses use that solution as it has become widely accepted.

With our help, John keeps on adopting new solutions on the cutting edge of technology. This saves his company time, energy, and a LOT of money.

“We Have A Lot Less Issues Now, Because Of Digital Data Communications.”

John has been working with us for a long time. He has experienced firsthand how our services make his life easier, and his business more profitable.

As he says:

“When my business partner and I sit down to take a look at our P&L’s and get to the expenses of Digital Data Communications, we know that we don’t wanna mess with that. This is something that has worked incredibly well for us, and we know that if we blink the wrong way, all of a sudden we could have a disaster that we wouldn’t how to get out of.

We have a long track record with them.

Anytime we’ve come to them with a situation, we’ll talk it out and work through all the issues we need to work out to make us all better. They’re keeping us much more on the cutting edge of technology. In addition, they make us much more efficient, and add value to our systems.

What they have brought to the table has really ramped our business up.

It ends up providing us with more gross profit, makes us more profitable. Everybody makes more money – from the owner, managers, to salespeople – because of the services they are able to provide.

I’ve been very pleased with the service we’ve received. We’ve been working together since before 2007, and the response time including weekends and holidays has always been terrific.

A big bonus for us is that they keep us out on front of the technology age, because on our own, we’d never know what’s going on that will help our business do better and save money over time.

We consider them part of the team.”

Interested in working with us? Get in touch.