“Everybody Makes More Money, Because Of The Services Digital Data Communications Provides”
One of our longtime customers is John Kutlenios.
He manages four businesses – three powersports dealers (xtrememg.com) and a KIA-dealership – all near Ohio.
John has witnessed our services change since he first started working with us (before 2007), and noticed the impact it had on his organization.
Now, his businesses have less downtime and are more productive. Because of that, they’re more efficient and profitable than ever before.
Plus, we saved his organization a lot of money in the process.
Here’s how this happened:
Their Technology Was Constantly Breaking Down.
The biggest problem John faced was that their technology was constantly breaking down.
“It seemed like we were always chasing our tail. There were breakdowns, to which DDC responded. But then there were breakdowns again, for which they had to respond again.”
It seemed like a never-ending cycle.
When something broke down, the staff would contact John, interrupting what he was doing. John would then pass the message along to us.
But he was running multiple businesses, with multiple machines at four different locations.
Whenever he got something fixed, something else would break down again. He used to waste so much time and productivity on fixing his broken technology.
It was a PAIN to deal with.
We helped John by putting together a program for him, and move his systems to his own private cloud.
The difference was HUGE.
“We Don’t Have Near The Issues We Used To Have.”
“The reality is, there’s just a whole lot less issues that need to be dealt with now. That’s the home run of it all,” John says.
And when issues do come up, they’re quickly dealt with.
They just give our support line a call, and we solve it as soon as possible.
As John says: “I’m not at all worried about technical problems, because I know that with the touch of a button, I have access to a group of people who can go ahead and take care of whatever happens.
The advantage of what DDC is offering us is basically 24/7 service. What we need, when we need it, they’re there for us. It could be a busy day, on a weekend or on a holiday, they’re open 7 days a week. If our system goes down (which happens significantly less now), we know how close they are.
Someone sends them a note, and within 30 seconds we’ve received a confirmation. That’s awesome.”
Viruses Were Threatening His Businesses
They also had a virus problem.
Some staff that worked in John’s companies was pretty young. They often used the company computers to visit websites for fun. Unfortunately, some of those websites installed viruses infecting his critical systems.
This was a BIG problem.
The entire company system got infected.
Important people in the organization couldn’t do their job, because their machines weren’t working properly! As a result, his company had a lot of downtime, trying to fix these issues.
We switched them over to the Managed Service Plan, where we manage their entire system remotely. We got rid of all the old viruses that infected their systems, and put tools in place to prevent it from happening again.
We installed quality anti-virus and anti-malware programs that protect their business from incoming threats.
Now, their business is safe and more reliable. They have less downtime and increased productivity, because their machines no longer get infected with viruses.
They Saved $32,000 In Upfront Expenses
When we first started working with John, he was planning to upgrade their machines which he had to do every few years.
They were about to buy a LOT of new hardware.
They were facing a $32,000 expense on machines, infrastructure and licences which they had to pay upfront – all at once.
We re-examined their systems and found a cheaper solution (that actually was better for them in the long run).
We helped them move their current systems and data to their own private cloud in a datacenter.
Because of that, they wouldn’t have to buy ANY new equipment at all!
This saved them $32,000 in immediate expenses.
They are now using state-of-the-art equipment – without costing them an arm and a leg.
They’re never faced with big unexpected expenses anymore. Instead they now have a fixed low monthly expense that they can plan for the future with and budget into their operating costs.
They Now Use The Latest Technology Solutions
John’s businesses are now up-to-date with cutting edge technology solutions that have made his life easier, and his businesses more productive.
Years ago, his companies had an email problem.
Often, they couldn’t access their emails – which was a big deal.
We discovered that the mail server they were using was old and located in a bad environment.
We helped them move their email over to Google Apps – which guaranteed they had access to their mail at all times. Plus, it saved them a lot of money, too.
At the time, hardly anyone was using Google Apps. They were some of the first local businesses adopting this new technology.
Now, many small businesses use that solution as it has become widely accepted.
With our help, John keeps on adopting new solutions on the cutting edge of technology. This saves his company time, energy, and a LOT of money.
“We Have A Lot Less Issues Now, Because Of Digital Data Communications.”
John has been working with us for a long time. He has experienced firsthand how our services make his life easier, and his business more profitable.
As he says:
“When my business partner and I sit down to take a look at our P&L’s and get to the expenses of Digital Data Communications, we know that we don’t wanna mess with that. This is something that has worked incredibly well for us, and we know that if we blink the wrong way, all of a sudden we could have a disaster that we wouldn’t how to get out of.
We have a long track record with them.
Anytime we’ve come to them with a situation, we’ll talk it out and work through all the issues we need to work out to make us all better. They’re keeping us much more on the cutting edge of technology. In addition, they make us much more efficient, and add value to our systems.
What they have brought to the table has really ramped our business up.
It ends up providing us with more gross profit, makes us more profitable. Everybody makes more money – from the owner, managers, to salespeople – because of the services they are able to provide.
I’ve been very pleased with the service we’ve received. We’ve been working together since before 2007, and the response time including weekends and holidays has always been terrific.
A big bonus for us is that they keep us out on front of the technology age, because on our own, we’d never know what’s going on that will help our business do better and save money over time.
We consider them part of the team.”
Interested in working with us? Get in touch.